Everything you need to know about the shipping process and our refund policy

Shipping & Packaging

We deliver all sex dolls in discreet packaging, with no specific indication or labeling on the box that reveals its content. Your privacy is our primary goal. Your sex doll will be labeled “mannequin” (for customs clearance).

Customs Agents may open your sex doll box at their discretion for inspection to determine import taxes, for customers outside the USA.

Sex Doll - Shipping Package Photo - Earth Erotic

For your safety at customs, we only sell dolls that are 5′ (150cm) and above. Buy with confidence!

Billing & Bank Statement

We understand that in this industry, discretion matters. After you purchase a doll from us, your credit card or bank statement will show Earth E.

If anyone asks, you can always say you donated to Friends of The Earth  Winking Face on Apple iOS 11.3

We accept Credit Cards, Paypal and we offer payments plans through Klarna, explained below.

Delivery Address

If you want to receive the sex doll at a place other than your house, we can also send it to a FedEx store (U.S orders) or DHL store (rest of the world), and you can pick it up there at your convenience. A photo ID and signature will be required for either pickup or delivery.
Please review our Privacy Policy for more details.

Free Shipping Worldwide

International Orders: Customs Taxes and Import Duties

The following countries and regions may levy Import Duties.
New Zealand
South America

We are not able to assist with taxes and duties charged by your country’s customs upon receipt of the goods.

Countries like Canada, Germany, UK, Japan or Australia usually require the submission of proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we can provide additional documentation.

We can ship to a FedEx store or DHL for you to pick it up, instead of shipping to your home. When ordering you can insert an alternate shipping address.

We are not allowed to ship to Islamic countries, Indonesia, and Africa. Please contact us to learn more about shipping to your country if you live in other countries.

Order Confirmation

After you place your order, you will receive an order confirmation e-mail from [email protected] This means that we have received your order and that we have pre-authorized your credit card for the purchase.

We review every sex doll order carefully, to make sure that all custom options make sense and to ensure that your sex doll will satisfy your needs.

You have 24 hours from receipt of the order confirmation email to modify or cancel your order which you can do by sending an email to [email protected]

After we send you the email confirmation, we submit the order to our manufacturer and start customizing your sex doll.

When the manufacturer ships your doll, you will receive a tracking number.

You should receive your doll 10-15 business days after your order.

Cancellations & Refunds

We allow customers to cancel their orders within 24 hours of receiving an order confirmation emailWe charge a $250 fee for canceled orders. This credit can be used for future orders. This cancelation policy applies to all orders made with either credit card, Klarna or PayPal.

Please read section 20 or our terms of service.

If your tracking code has already been issued to you and the doll has already been shipped, we won’t be able to allow cancelation.

Warranty & Damages

Due to the nature of this product, it is not possible for us to provide an exchange or refund because of issues like hygiene. Please understand that this is a standard practice within the industry.

If any part of your doll has been damaged during the shipment process, or if the box has visible damage, you should open a complaint with the carrier as that probably happened during the shipment. After that, please report it to us so we can escalate the issue. Cardboard boxes and even flight cases might get scratched or damaged during shipment since these products are heavy. Please report to the carrier if you see visible damage to the outside of the box.

If the product has any issues, please send photos to [email protected], and we will assess the problem to provide a solution.

All of our products are high quality, and our manufacturing partners have all been carefully screened to ensure that they can comply with our high standards.

Timeframe for Delivery

Custom-made sex dolls take 2-3 weeks for delivery. Dolls are usually shipped 3-5 business days from receipt of the order.  Time of delivery will vary by location.

Some slight delays may occur during peak season and holidays.

Shipment is discreet, and the shipper will require your signature on delivery.


We strive to provide the best customer experience, and we offer live and quick support through our website. Our goal is to help our clients to make their dreams come true, so please don’t hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive.

Contact us at [email protected] or reach out through our live chat Monday to Friday from 9 am to 5 pm US Eastern.