FAQ

You can pay in full or you can spread the payment over 12 – 24 months with our payment plans.

Either way we accept Master Card, Visa, Discover and American Express.

Once you pay, your order will be processed and your doll will be shipped and arrive usually within 15 business days.

If you use Payment plans, your doll is shipped to you right away as well.

We currently offer payment plans through Klarna.

This allows you to receive your doll immediately and pay over 12 – 24 months. Klarna will take your information and instantly let you know if you’re been approved and how much the low monthly payments will be to purchase your doll.

You can find more info about payment plans here.

Klarna is a payment service provider. They divide the cost of your doll into 12 – 24 equal payments and then charge you monthly.

Klarna takes end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s leading alternative payment provider.

Approval takes a few seconds, and once you’re approved to purchase the doll through Klarna payment plans, we build your doll right away. You’ll receive it in 10-15 days after you made the purchase just as if you had paid in full.

Feel free to chat with us if this part is not clear. We’re here to help. 

We currently offer Klarna payment plans to U.S customers only. We are however working hard to open it up to other countries like UK, Germany, Denmark, Finland, Sweden, Netherlands. If you’re purchasing from outside the US let us know where you are located and that you’d like to use a payment plan.

You must be 18 to get accepted by Klarna payment plans.

When you select “Payment Plans with Klarna” at the checkout, you can one click purchase without adding any payment details.

Once your order is confirmed, you will receive an email from Klarna with payment instructions to let you know when and how you will need to pay.

We’ll ship your order as if you had paid in full. You should receive it with 15 business days after purchase.

You will have 30 days to complete the payment online, at your convenience with no extra cost. You can pay via debit card or bank transfer.

Klarna asks for your mobile phone number and your e-mail address.

Your mobile number is required in case Klarna need to reach out to you. All statements will be sent to your email address. It’s very important that you provide the correct details, otherwise, you will not receive the payment information and may be liable for late payment fees.

To use Klarna you must be 18 and have a reasonable credit history.

To give Klarna the best chance of identifying you:

• Ensure your billing address is accurate and up to date.
• This should be where your utility bills, financial accounts, and vote are registered.
• Use your full name.
• Getting items shipped to your billing address will increase your chance of acceptance.
• Customers who are bankrupt and/or IVA are unlikely to be accepted.

Use Klarna with peace of mind.

Neither Klarna nor Earth Erotic will run a hard credit check that could impact your credit score.

Klarna runs internal checks, but these will not affect your credit score.

Klarna may have rejected your application to pay on account due to one of the following reasons:

• Klarna may not have been able to check your details using the billing address you provided. You’ll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
• If you haven’t used Klarna before and you’re shipping to a different address to your billing address, the payment may be declined.
• You may have missed a required field at the checkout, such as filling in your Date of Birth.
• You may have outstanding payments on previous Klarna invoices.
• You may want to place an order for a smaller amount.
• Please note that Klarna are an independent payment company and Earth Erotic has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service here

Don’t forget you can still use Debit/Credit cards and PayPal if you are unable to use Klarna.

Yes.

In your email from Klarna you will be provided with further details on how to pay and a link to Klarna’s payment site where you can settle your statement with debit card or bank transfer.

Please contact Klarna’s Customer Service team . They will be able to provide you with the payment details. here

After Klarna receives your payment, they will send you a payment confirmation email to the address provided at the time of your order.

If you have made a payment but not received the payment confirmation, please contact Klarna’s Customer Service with your proof of payment. You can contact their Customer Service here.

If you do not pay within 30 days of receiving your Klarna invoice you may be subject to financing charges;

Klarna will send you a reminder to pay your invoice before it’s due. If you fail to pay your invoice this may affect your credit rating.

You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date of your payment.

Do you have any questions regarding your payment?

Please visit Klarna https://www.klarna.com/uk/customer-service

Open hours:

• Monday – Friday 9.00 AM – 9.00 PM
• Saturday – Sunday 9.00 AM – 6.00 PM

020 300 50 833