PAYMENT PLANS

How do I pay for the doll?

You can pay in full or you can spread the payment over 12 – 24 months with our payment plans.

Either way we accept Master Card, Visa, Discover and American Express.

Once you pay, your order will be processed and your doll will be shipped and arrive usually within 15 business days.

If you use Payment plans, your doll is shipped to you right away as well.

How do the payment plans work?

We currently offer payment plans through Klarna.

This allows you to receive your doll immediately and pay over 12 – 24 months. Klarna will take your information and instantly let you know if you’re been approved and how much the low monthly payments will be to purchase your doll.

You can find more info about payment plans here.

What is Klarna?

Klarna is a payment service provider. They divide the cost of your doll into 12 – 24 equal payments and then charge you monthly.

Klarna takes end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s leading alternative payment provider.

If I pay with payment plans, do I receive my doll right away?

Approval takes a few seconds, and once you’re approved to purchase the doll through Klarna payment plans, we build your doll right away. You’ll receive it in 10-15 days after you made the purchase just as if you had paid in full.

Feel free to chat with us if this part is not clear. We’re here to help. 

Is Klarna available in my country?

We currently offer Klarna payment plans to U.S customers only. We are however working hard to open it up to other countries like UK, Germany, Denmark, Finland, Sweden, Netherlands. If you’re purchasing from outside the US let us know where you are located and that you’d like to use a payment plan.

Do I need to be 18 to benefit from Payment plans?

You must be 18 to get accepted by Klarna payment plans.

If I use Klarna Payment Plans, do I receive my doll right away?

When you select “Payment Plans with Klarna” at the checkout, you can one click purchase without adding any payment details.

Once your order is confirmed, you will receive an email from Klarna with payment instructions to let you know when and how you will need to pay.

We’ll ship your order as if you had paid in full. You should receive it with 15 business days after purchase.

You will have 30 days to complete the payment online, at your convenience with no extra cost. You can pay via debit card or bank transfer.

What do I need to provide when placing a Klarna order?

Klarna asks for your mobile phone number and your e-mail address.

Your mobile number is required in case Klarna need to reach out to you. All statements will be sent to your email address. It’s very important that you provide the correct details, otherwise, you will not receive the payment information and may be liable for late payment fees.

Am I eligible?

To use Klarna you must be 18 and have a reasonable credit history.

To give Klarna the best chance of identifying you:

  • Ensure your billing address is accurate and up to date.
  • This should be where your utility bills, financial accounts, and vote are registered.
  • Use your full name.
  • Getting items shipped to your billing address will increase your chance of acceptance.
  • Customers who are bankrupt and/or IVA are unlikely to be accepted.

Will Klarna run a hard enquiry on my credit?

Use Klarna with peace of mind.

Neither Klarna nor Earth Erotic will run a hard credit check that could impact your credit score.

Klarna runs internal checks, but these will not affect your credit score.

Rejected by Klarna? What to do...

Klarna may have rejected your application to pay on account due to one of the following reasons:

  • Klarna may not have been able to check your details using the billing address you provided. You’ll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
  • If you haven’t used Klarna before and you’re shipping to a different address to your billing address, the payment may be declined.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
  • You may have outstanding payments on previous Klarna invoices.
  • You may want to place an order for a smaller amount.
  • Please note that Klarna are an independent payment company and Earth Erotic has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service here

Don’t forget you can still use Debit/Credit cards and PayPal if you are unable to use Klarna.

I have been asked to go to Klarna’s site. Is this correct?

Yes.

In your email from Klarna you will be provided with further details on how to pay and a link to Klarna’s payment site where you can settle your statement with debit card or bank transfer.

What happens if I haven’t received an email with my statement/payment information?

Please contact Klarna’s Customer Service team . They will be able to provide you with the payment details. here

Have Klarna received my payment?

After Klarna receives your payment, they will send you a payment confirmation email to the address provided at the time of your order.

If you have made a payment but not received the payment confirmation, please contact Klarna’s Customer Service with your proof of payment. You can contact their Customer Service here.

What if I don’t pay on time?

If you do not pay within 30 days of receiving your Klarna invoice you may be subject to financing charges;

Klarna will send you a reminder to pay your invoice before it’s due. If you fail to pay your invoice this may affect your credit rating.

Can I postpone my Klarna payment?

You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date of your payment.

Do you have any questions regarding your payment?

Please visit Klarna https://www.klarna.com/uk/customer-service

Klarna Inc. – Columbus Office, Phone

Open hours:

  • Monday – Friday 9.00 AM – 9.00 PM
  • Saturday – Sunday 9.00 AM – 6.00 PM

020 300 50 833

SEX DOLL CARE

How should I store my doll?

When storing your doll, make sure it is either standing straight with her arms at her sides, or lying down like how it came when it was delivered.

It’s best if you order an extra storage Case, like the one below:

Contact us to info@eartherotic.com order this separately. Otherwise, the option to purchase the case is available on each doll’s page.

Keep your doll away from direct sunlight. Store in a cool, dry space. Her skin can crease if she is kept sitting or in a position other than the up-and-down one for too long.

Are dolls made from silicone or TPE?

Currently, the dolls only come in TPE.  We do not offer silicone dolls.

TPE is cheaper, holds positions better, and feels more realistic. However, it is porous and stains easily and requires extra time to clean, especially drying. It cannot handle high temperatures.

You can read more about the differences between silicone and TPE in our sex blog.

How long will a doll last?

It depends on how well you take care of it.

It should last 6-10 years with proper cleaning and storage.

How Often Should I Clean My Doll?

Frequently, and probably every time you use it.

This will make sure that she is nice and clean for you the next time you’re ready, and don’t incur any bodily harm to yourself in using a dirty doll.

Do you have any transgender/futanari dolls?

Yes we do, please take a look at this page: Transgender Sex Dolls

How realistic are the sex dolls

Best way to answer this is probably to show you

Do you have any anime dolls?

How do you make breasts hollow?

When the doll is completed, the technicians extract some of the TPE material inside the breasts. Hollow breasts are softer and probably more like real human breasts. Filled breasts are firmer and more like human breasts with implants.

What are the cup sizes for each doll?

Here is a list of the cup sizes for our available dolls. Please note the sizes are approximate and may not be 100% accurate. Cup size will vary according to the brand, style, and material of the bra.

DollCup Size
Elyon28B
Caroline26DD
Azrael28B
Melinda34G
Marie26B
Sena30AA
Aisling30B
Sophia30B
Laura32C
Alison26CDD, 26DDD
Kelly30DD
Shakkira26AA
Aisha30D
Lucy26AA
Yuja28D
Dominika30DD
Stoya28G
Kali28D
Mia30DD
Alexis30DD
Amaya
28AA, 28C, 28DD
Megan28G
Cat30D
Yujoon28C
Ashley30D
Stephanie28D
Tara30D
Sybil28D
Yue30D
Ai Uehara30D
Jenna28DDD
Lea30C
Maya28D
Nikita30D
Julia30D
Marlene28DDD
Maury28DD
Sandy30K
Felicia30K
Ying
28AA, 28C, 28D, 28DDD
Melany26D, 26DDD
Carol
24D, 24G, 28DDD, 28G
Camila24D
Emma24D
Cozy24D
Sydney24DDD, 24H
Mia24DDD, 24H
Lei24DDDD, 24H
Eimhea24DDDD, 24H
Jordan26DD, 26DDD
Isabel26DD, 26DDD
Enya24DDDD, 24H
Cori24DDDD, 24H
Maria Osawa24DDDD, 24H
Fuyumi24DDDD, 24H
Amber24DDDD, 24H
Addison24DDDD, 24H
Alicia24DDDD, 24H
Cindy Dollar26D

How do I install the head of the doll on the body?

This video tutorial to explains how to install/change the head.

Stain removal

If your doll accidentally becomes stained, don’t panic! Removing stains is easier than you think.

Read our post about the simple 5-step stain removal processes that has everything you need to know to have her looking good as new.

SHIPPING & RETURNS

What is your cancelation policy?

You have 24 hours from when you receive the confirmation email to modify or cancel your order. We charge a $250 fee for canceled orders. This credit can be used for future orders.

Please note that if you have made your payment with Klarna payment plans, canceling your order might disqualify you from being accepted by Klarna the next time as they are pretty strict about who they loan money to.

If you want to modify your order more than 24 hours after ordering, please contact us via chat on the website or via email at orders@eartherotic.com. We’ll do our best to accommodate your request.

How long do dolls take to ship?

For standard dolls, we ship within 3-5 business days.

Custom dolls will take 2-3 weeks to ship

You have 24 hours from ordering to modify or cancel your order, and there is a $250 fee for canceled orders. This fee can be applied to a future order.

If you want to change something more than 24 hours after ordering, please contact us via chat on the website or via email at orders@eartherotic.com.

We’ll do our best to accommodate your request.

Do the dolls come with a warranty?

No.

Due to hygiene concerns, we do not accept returns or refunds for dolls. This is a standard practice for sex doll sellers.

And we do not recommend purchasing dolls from resellers accepting refunds or returns, for the reasons you might imagine.

Can you deliver somewhere besides my house?

Yes.

Dolls will be shipped to the address you specify. If you prefer to pick your doll up, we can send your doll to a FedEx store (U.S.) or DHL store (rest of the world). After you place your order and we send you the tracking number, all you have to do is contact the courier and ask them to hold your product at their location. You can then pick it up at your convenience.

Can I deliver to an address other than my billing address?

Yes.

You can choose to deliver the goods to an address other than your billing address, just specify that when ordering.

At checkout, you will be given the option to enter a separate delivery address.

Are the dolls shipped discreetly?

Yes.

On your bank statement, it will say “Earth E.,” which you can just say is an environmental group if anyone asks.

The box your doll comes in will be listed as a mannequin.

What is your refund policy?

We do not offer refunds for any other reason other than a product damaged on arrival.

CUSTOM DOLLS

What do I need to provide to get a quote?

We need at least three photos: the front, and both profiles.

If you have a photo, we can take a look and send you a quote.

Do you have examples of past work?

We are working on creating a page with examples. As this is a new service, we do not have examples. However, this will change very soon!

How accurate is the resemblance?

The resemblance is usually around 80-85%, never 100%.

Can you customize the body of the doll?

Yes, we can do any customization for your doll’s body.

We have a range of body types, from slim, athletic, chubby, and anything in between.

Take a look at the Shop and Gallery to see the body types we offer.

If you show us a photo of the body type you are looking for, we may be able to suggest some models we have but are not yet available on the site.

Where do I make an inquiry?

Photos can be sent to info@eartherotic.com or you can upload them from the custom dolls page on the site. Upon receiving the photos, we will review them and get back to you with more information.

Please include your contact information with the photos so we can get back to you.

After sending us your photos, we will reach out to you within 36 hours.

We currently do not offer an option for on-site inquiries. We handle inquiries on the chat and through email.

How long will it take me to receive my doll?

It takes about 6-8 weeks to make a custom doll’s face.

From the moment you order to the moment your doll is delivered, it takes roughly 8-10 weeks.

How much does a custom doll cost?

Custom dolls cost from $6500 to $9900 depending on the personalizations required. Contact us for more details to info@eartherotic.com.

INTERNATIONAL SHIPPING & CUSTOMS

Philippines

WE DO SHIP TO PHILIPPINES

Delivery to the Philippines requires the recipient to clear customs for the product personally or designate a freight forwarder.

Fedex isn’t allowed to do this.
The Philippines levies a 12% VAT on all goods imported along with customs duty which varies depending on how they characterize the product.
We typically label the products as mannequins.
The product will probably land in Manila and someone will need to pick it up at the customs office and clear customs.
Please let us know if you’re going to try to buy the doll through Klarna (our point of sales financing option) in which case we can issue you a discount code for the 12%.